e-fulfilment

Your customers are unique, like your products. They require a personalized and unique approach, in which you are the expert. You know exactly what needs to be done to meet the expected service level. But how to achieve this is another matter. Logistics is an expertise all by itself that requires constant attention and training. That’s where we come in. We take on all challenges that come with delivering your product to your customer. Whoever or wherever your customer is.

Inbound and storage of goods, setting up pick-up locations, order picking, quality control, packaging and distribution, we can take over all activities behind your webshop, including that personal message on the card accompanying your product. Ordered before midnight, delivered tomorrow? We make it happen, helping you guarantee the highest level of service to your customer, while you can focus on achieving your other business goals.

It goes without saying that the administration keeps pace with all logistic operations:  packing slips, stock data, (credit) invoices or reports. You have 24/7 access to all data. Whether it concerns a total overview or the status of a specific order. By connecting our systems to yours, all processes will remain one administrative unity.

Customer service is an important aspect of your service. In which communication plays a big role. Feedback through "track & trace" is an example of this, but feedback and handling of returns are also services that you can leave to us. We set up your logistic process in such a way your client is more than happy, while you don’t have to worry about a thing.

What service level we provide to your customers, is your choice. We can do it all, from simple door-to-door deliveries to extensive services including keeping track of your stock. You choose the extent of our services. Everything is possible, everything can be discussed. We don’t deliver just a standard solution; we deliver customised logistic solutions.

We believe a good logistic partnership starts by discussing your logistic goals and challenges. This helps us understand what kind of help and expertise you are looking for.  So, we can offer the best possible logistic solution unique to your webshop and thus create the best customer experience for your webshop customers.

Come visit and see for yourself how we create the best possible customer service up to delivery. We look forward to helping you create the best customer experience. Call: +31 38 850 1500 to book a personal visit now!